With the wisdom of our “Anything but Delta” rule confirmed on our trip down to Sarasota, Dave and I sat at JetBlue’s Gate B5 waiting to board Flight 432 for our return to LaGuardia. Throughout the early part of the day, as we’d sat on floury white sand and then relished fried oysters, grouper fingers, salad, and margaritas at the Daiquiri Deck on Lido Key, Dave had followed our flight’s status, so we knew it was running late. Because of high winds and winter weather in New York, it was delayed two hours, so we’d taken our time before turning in Dave’s beloved black Mustang convertible and checking in at the airport.
Having pointedly left at least one empty seat between themselves and others, those we assumed would be our future fellow passengers sat in rigid green vinyl seats around us. A sturdy woman with bushy hair and glasses. A tall, artsy, dark-haired man in a “Tillamook” emblazoned black tee-shirt and navy sportcoat. A girl, about thirty I'd guess, in a crotcheted yellow sweater. A slender brunette with stylish shoulder-length hair and smoky-blue glass hoop earrings. Her companion, a balding man in a cream colored linen suit. A portly gent in a checked cotton shirt, his eyes sparkly, his hair, crewcut.
But for the guy in the black Tillamook tee-shirt who was riveted by his book, most stared at their phones, thumbs flipping on screens as they scrolled. Little eye contact. Few smiles. Everyone biding time.
Periodic flight updates by a female announcer, her voice so drowsy she must have been recently shaken awake, competed with a chirpy robotic broadcaster who cautioned us not to leave bags unattended at the risk of impoundment. Music played quietly in the background, Adele, of course, singing, “Hello.”
Right on time, or on time for the most recently posted delayed time, flight 432 pulled up to the jetbridge. At the counter, two airline representatives busied themselves at their monitors. One was a handsome guy with tousled brown hair and the sleeve of his white oxford shirt pinned closed at the shoulder. The other, a fortyish woman with short blond hair, wore a trim navy uniform and scarf.
The woman, Kris, we later discovered, turned on the microphone. She was soft-spoken, so there was a ripple of motion as everyone leaned forward to listen. “Your flight has arrived, and after the passengers de-plane, we’ll clean up the aircraft and get you off to LaGuardia as quickly as possible. To expedite the boarding process, please remove everything you’ll need from the carry-ons you plan to store in the overhead bins to minimize blocking the aisles. If any of you wish to check your roll-aboards, you may do so at the counter at this time.”
Standard stuff. We were an obedient crowd, and there was a general flurry as we rooted around in bags and backpacks for water bottles, snacks, and magazines. While we stood and stretched and looked around for our belongings, well-bundled passengers with wide smiles and expectant eyes trickled into the terminal as the plane from New York emptied and vacations commenced.
I trotted off to the restroom, hoping to time it just right: late enough to hold me well into the flight and early enough to avoid last-minute anxiety. While perched on tiptoes in my stall, a gold necklace spilled onto the floor by my feet.
“Is this yours?” I asked my unseen fellow percher as I held the necklace in my hand where she could see it beneath the dividing wall between us.
“Omigod, yes! Thank you!”
As I returned to Dave, I smiled at the thought of this little exchange. That good feeling was to pass shortly.
A hint of electric crackle, a pause, and perhaps even a sigh, heralded Kris’s announcement. “Ladies and gentlemen. Unfortunately, the pilot of flight 432 has reported a mechanical failure that must be assessed. We are awaiting a technician who will run some tests. We apologize for any inconvenience.”
But for the roll of a few eyes, most people settled back into their seats. Two, a snappy woman with flowing black hair and the portly guy with the crewcut, grabbed their belongings and headed up to the counter to begin negotiations. Another JetBlue employee, Greta, a slender blond, had joined Matt and Kris. Was this a good sign or bad?
The microphone clicked on. A brief silence of open air. And Kris’s voice, slightly magnified, informed us, “The technician has arrived. We will let you know as soon as we have his report.”
Dave texted our friend Len whom we’d just visited in Sarasota. I took a few notes, then called my mom for a chat.
Again the metallic click, a bit of static, and an audible intake of breath before the one-armed rep, Matt, spoke. “I’m afraid we have some bad news. The plane did not pass the tests. Repairs require a part which must be transported from Tampa. The flight has not yet been cancelled, but this will be a significant delay. We deeply apologize, and Kris, Greta, and I are here to do what we can to help you re-schedule if need be.”
You could almost hear the tap of fingers as discouraged passenger-hopefuls texted friends and family and checked on alternative plans. Dave decided to fall in with those who had slumped dispiritedly into a straggly line at the counter. I stayed put. “My son’s an aeronautics engineer,” said the bushy-haired woman two seats down from me. With her glasses low on her nose, she leaned in as if with confidential information. “I just texted him, and he said JetBlue has good mechanics. He advised we wait it out.”
Good. That’s what I wanted to hear. The thought of shuffling flights and finding a place to stay held no appeal. I wanted to hunker down at B5 and fly out whenever. Bushy Hair and I chatted. Her father had lived in Sarasota and passed away recently. She’d made this trip many times. I expressed my sympathies and showed her a video of my chuckling grandson. What could be more comforting?
I heard Dave laugh and glanced toward the line to see him wide-eyed, hands gesturing, as he told a story to an appreciative, smiling circle, among them the woman with the smoky-blue earrings and her balding companion. The girl in the yellow sweater, too, nodded and rocked from foot to foot, her brunette hair bobbing in a loose knot on top of her head.
Along the line, pockets had formed with small groups of cheerful chatter. Periodically the squawk of a bike horn, the burble of bubbles, the soft trill of a whistle, or a fifties ring tone erupted as cell phones signaled calls from friends and family checking on our progress. The guy in the Tillamook tee-shirt had joined the line, but never looked up from his book. What the hell was he reading?
“Can you watch my bags?” I asked Bushy Hair. Heaven forbid I leave them unattended. I joined Dave and his group in their discussion of open space and agriculture. The “where are you from?” game had already been played, and Easton’s abundance of natural resources was under discussion.
Filtering from the glass gates that led into the main terminal, the swelling crescendo of an aria momentarily stilled the babble. Opera at the airport? “I’m going to check it out,” I said and fell into step with the sparkly-eyed crewcut guy as we marched toward the glass doors.
“So, you’re all set on a new flight?” I asked.
“Oh yeah. I’ve got 14 patients prepping for colonoscopies. I’ve got to show up!”
“My god, yes! They’d never forgive you!” I crowed as he disappeared through the glass doors. By that time, the opera singer had silenced, so I returned to the line at B5 and sparked hoots of laughter in reporting the gastroenterologist’s mission.
Meanwhile, the cleaning crew had arrived pushing heavy carts laden with buckets and squeegees. Garbed in spotless white uniforms with American flags embossed on the sleeves, the workers taped yellow strips that read “Restroom Closed” across the bathroom doors. I was not the only one to slip defiantly under those strips.
By this time, the mood in the line was buoyant. People were exchanging business cards and saying, “It was so good to meet you,” as if we’d be departing soon. Kris, Greta, and one-armed Matt smiled vaguely when someone commented that we’d all go to their homes and sleep on pull-out couches.
The tall Tillamook guy was lying on his stomach on the floor, holding his place in line, still reading the book, which he’d propped on his balled-up blazer. Suddenly he threw the book down and rose, fuming. With his hands clasped behind his back, eyes gazing toward the heavens, he stomped down to the next gate. Whoa. What was he reading? I had to know, so I trailed him to ask. “West of Eden,” he replied. “But it crossed the line and I had to take a breather.”
At the shrill ring of the phone on the counter, all eyes turned. Kris picked up the receiver, listened, nodded, hung up, and whispered urgently to Greta and Matt. Didn’t look good. Greta was particularly pale and tight-lipped, and seemed to be bracing herself against the counter. Kris lifted her head and surveyed our expectant faces before taking the microphone and flipping the switch. “Ladies and gentlemen. I’m sorry to tell you, but the flight has been cancelled. Matt, Greta and I will do our best to get you re-scheduled and situated.”
Yes, there were groans and more frenzied thumb calisthenics as folks scrolled and texted and phoned, but no one seemed angry; no one complained.
I was hungry, and the restaurants and snack bars around us had closed. Luckily, Dave and I had brought provisions: Wheat Thins, almonds, and - bless the Lord – Thin Mints Girl Scout cookies. I was Miss Popularity, Miss Gate B5, as I walked the line offering those good-cheer-sustaining snacks. Even those who initially turned me down weakened at the whiff of those Thin Mints when I waved the box - too tempting! - under their noses.
Up at the counter, Kris was calm, her face alight in the glow of her screen as she took information from whomever was next in line. Greta and Matt whispered heatedly and then turned to Kris. She took a deep breath, smiled at Greta, and said, “Go.” What was happening?
Matt led Greta to one of the green vinyl seats and told her to sit. He disappeared briefly and returned with a wheel chair. Her bearing shaky, Greta maneuvered herself into the wheel chair with Matt’s help, and they started toward the glass doors.
The eyes of a full roster of cancelled-plane’s-passengers swiveled toward Kris who ran both hands through her hair and took a deep breath before taking up the microphone. “Greta’s not feeling well, and Matt’s computer’s not working. I’m on my own up here and I’ll do my best.”
There was quiet for a moment, then someone yelled, “You’ve been great, Kris!” Another voice chimed in, “You too, Greta and Matt!” And we all burst into applause.
With Kris’s help, Dave and I arrived at a nearby Staybridge Inn around 1:30 AM, took a one–hour cab to Tampa in the morning, and flew to New York around 1:00 PM, all on JetBlue. “What a terrible way to end your vacation,” some have said, but Dave and I grin and say, “No. It was the best way ever.”